FAQ - keywords

COMPLETE SURPLUS LIST

I want a complete list of all available specimens of International Zoo Services; where can I find that?

www.zoo-services.com/index.php/front/animal_class/all/all/surplus/

You Can make selections for mammals, birds etc. You can also print out a list, with or without pictures and prices.

COMPLETE WANTED LIST

I want a complete list of all specimens of International Zoo Services that are wanted; where can I find that?

You can find our complete wanted-list on our website at the tab: wanted specimen:

http://www.zoo-services.com/index.php/front/animal_class/all/all/wanted/

You Can make selections for mammals, birds etc. You can also print out a list, with or without pictures.

DESTINATION OF ANIMALS

If I offer my surplus animals to International Zoo Services. Will I be informed about the final destination?

Yes, on request we can provide you all details of the future destination, like pictures of the facilities, etc.

The final destination is subject to the approval of supplier-zoo.

ANIMALS IN STOCK

Does International Zoo Services have animals in stock and function like a kind of animal-dealer?

No, we are no animal-dealers, and we have no animals in stock. The animals that we offer are in the facilities of the supplier-zoos and they will be transported directly from zoo to zoo.

PERMITS

Which permits are necessary for import and export of animals?

This depends on several aspects. First the species: Some species are endangered and are mentioned on the so called Cites-list. Cites is the international organization that controls the trade in these species.

Cites means: Convention of International Trade in Endangered Species. All permits (import and export) need to be applied at your countries Cites-office. Address of the Cites office in your country you can be found http://www.cites.org/eng/cms/index.php/component/cp

Veterinary aspects are another issue. All countries have their own import conditions for each category of animals. See below.

Certificate of Origin: sometimes a certificate of origin is required; this can be obtained at the local Chamber of Commerce.

Other permits: in some cases a transit-permit is necessary in case the animals make a stop-over at another airport.

CITES-PERMITS

How do I know if a species is on the list of Cites?

There are 3 categories of Cites-species. You can get updated information at: www.cites.org.

CITES PERMITS WITHIN EUROPEAN UNION

Do I need permits for transport within the European Union of animals that are on the Cites A/B/C-list?

Sometimes yes, you need to contact your Cites-office for the last updated information.

DURATION OF PERMIT APPLICATION

How long does it take before a Cites export or import permit is issued?

This depends from country to country; in Europe it mostly takes for Cites B species 3 weeks. For Cites A species maybe a little longer. In U.S.A. it takes for Cites II species 3 weeks till 3 months, and for Cites I species 5 months till a year. In Asia it depends of the country. For complicated applications sometimes there can be a delay because a scientific committee needs to approve it.

IMPORTER COMMISSION

I am an importer: Can I get a reduction on the prices of the available specimen of International Zoo Services?

In case you are not the final destination but an institution that handles the import-activities. We can in certain cases consider offering a reduction as compensation for your support.

VETERINARY IMPORT CONDITIONS

Where can I get information about the veterinary requeriments of importing animals into my country?

You can find information concerning your veterinary department or OIE representatives at:

http://www.oie.int/en/about-us/our-members/delegates-new/

Here you can find out what the import conditions of your country are, in case you are the receiver. In case you are the shipper, then you can also discuss here if your department can fulfill the import conditions of the receiving country.

TERMS OF PAYMENT

Which are the terms of payment of International Zoo Services?

To be sure that the animals are definitively reserved for the client, we normally ask a deposit of 30% at the moment of reservation. For very large orders we can consider a reduction on deposit. The balance need to be paid a few days before shipment.

EXCHANGE OF ANIMALS

Is an exchange of animals possible?

Yes, we can consider that; it depends if there are interested zoos for your surplus animals. In case there is interest we have the conditions that your surplus animals are first shipped before we send the animals that you required.

INTERNATIONAL FLAMINGO SERVICES

What is International Flamingo Services?

International Flamingos Services is a division of International Zoo Services and located in Cuba; our team in Havana manage all necessary permits and select the best specimens. Besides Caribbean flamingos also roseate spoonbills and turkey vultures are available as well as Cuban hutias. This department is active since 2003 and is very successful in exporting these species from this country with its complicated structure.

INSERT YOUR SURPLUS AND WANTED SPECIES

Can I offer my surplus and wanted specimens via Internacional Zoo Services?

Yes, you can insert your surplus by filling in the matrix, or by sending a list by email to following address: surplus-wanted@zoo-services.com. Our team will check if the surplus is suitable to be mentioned in our website.

RELATIONS

Which are the relations of International Zoo Services to whom the animals are offered?

Our clients are mainly zoological parks, and aquariums in all parts of the world. Besides that we supply animals to recognized breeding centers that manage the animal-collection at nowadays standards. Importers and animal suppliers can also be our partners as far as the transactions are handled according our standards and transparency is guaranteed.

PHONE CONTACT

Can I phone to International Zoo Services?

We know that many of our relations would like to discuss details by phone; however it is impossible to offer this service as we receive too many inquires daily and it would create enormous delays in the projects of our team. However for certain complicated situations we can contact you in case this really cannot be handled by email.

FINANCIAL RELIABILITY OF INTERNATIONAL ZOO SERVICES

Can I trust International Zoo Services with sending my payments before delivery?

International Zoo Services exists since 1985; during this period that our organization exists thousands of transports have been realized and all clients trusted us and paid up front. In case we cannot supply the concerning animals because of certain circumstances, the deposit-payments always have been refunded.

LIVE ARRIVAL GUATANTEE

Is there a live arrival guarantee?

We can guarantee live arrival but only in case we can receive a certificate of your veterinary department within 24 hours after arriving, stating the mortality. The concerning animals need to be kept maintained for our proposition till refund has been realized.

DATE OF DELIVERY

Is there a security about the date of delivery?

It is difficult to guarantee a delivery within a certain period; we depend on many circumstances out of our complete control. Especially when export and import permits are required there can be unexpected delay in issuing these permits.

YOUR REQUESTED SPECIMEN NOT ON THE SURPLUS SURVEY

I am looking for a specimen that is not mentioned on the surplus list of the website; can International Zoo Services help me locating?

Yes, we can give you support with that by mentioning the concerning specimen on our wanted lists which we regularly mail to our relations. You will be informed as soon as we have success.